Anker Innovations Anker Zolo Power Bank (20,000mAh, 30W, Built-In USB-C Cable and Lightning Cable) (Model A1681) Recall Notice

Your safety is our top priority. Please use this form to check if your Anker Zolo Power Bank (20,000mAh, 30W, Built-In USB-C Cable and Lightning Cable), model A1681, is included in the recall.

To help us process your request quickly, please provide the serial number (SN), your invoice number, and a photo of the product.

Once your submission is received, the designated local partner in your country will review the information and contact you within five business days to assist with the next steps.

For more information, please refer to our official announcement here.

Proof of Purchase

To proceed with the recall request, you must provide valid invoice number information. After filling out all required fields, click Submit to complete your entry. If you need to submit multiple orders, click Submit again after each one.

Note: Fields marked with an asterisk (*) are required

Country*

Purchase Store*

Store Name (OPTIONAL)

Invoice Number (OPTIONAL)

Invoice Upload (OPTIONAL)

Quantity*

−

Product Model*

Serial Number*

First Name*

Last Name*

Country

City

Full Address

Zip Code (Optional)

Country Code (+XXX)*

Mobile Number*

Email*

Attachments *

Please upload two photos of the product:

1.A photo of the power bank with the submission date and the word "recall" or "recalled" written clearly in permanent marker.

2. A photo showing the model number and serial number (SN) printed on the bottom of the device.

These are required for all submissions. Each file must be no larger than 10MB. If you are submitting more than one recalled product, you must upload photos for each individual device. Clearly label each power bank using a permanent marker to indicate quantity. For example: "1," "2," and "3" before taking the photos.

Click on images to upload. Click on "×" to remove an uploaded image.

Submit Your Request

Before submitting your request, please review the information you've entered and confirm the following: .

You have filled out all required fields accurately.
You have uploaded two valid photos of the recalled power bank.

Once you've verified your submission, click the Submit button below.

I acknowledge that Anker is conducting a voluntary recall of its Anker A1681 power bank. I understand the product may pose safety risks and must be powered off immediately and no longer used.

I agree that Anker may contact me using the email address provided for the purpose of sharing additional instructions, issuing the refund, or providing updates related to the replacement product

I have safely disposed of the recalled product in accordance with the instructions and safety guidance provided by Anker, to help minimize any potential safety risks.